March 25, 2020

Business Mail Entry Contingency Plan for Mailers

The USPS is committed to identify solutions in an effort to provide the continuity of Commercial Mail Acceptance where a mailer’s production or facility is impacted due to COVID-19.  Impacted mailers should follow the guidelines outlined in the Business Mail Entry COVID-19 Contingency Plan which can be located on PostalPro here:  https://postalpro.usps.com/covid-bme-contingency

Impacted mailers should complete the COVID-19 Mailer Diversion Notification and Request Log posted here: https://postalpro.usps.com/covid-diversion-notification and submit it to the local Manager, BME and HQMailentry@usps.gov .

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Please visit us on the USPS Industry Outreach website.

Thank you for your support of the United States Postal Service. 

Industry Engagement & Outreach/USPS Marketing

Please send questions regarding COVID-19 to Industryfeedback@usps.gov with COVID-19 in the subject line

To subscribe or unsubscribe to Industry Alerts, please hit reply and send us your request.

Privacy Notice: For information regarding our privacy policies, visit www.usps.com/privacypolicy


March 24, 2020

COVID-19 CONTINUITY PLANNING

USPS Continuity of Operations Update

The Postal Service has developed localized continuity of operations plans that are employed in the case of emergencies to help ensure that the nation’s postal system continues to function for the American people.  With a longstanding history of quickly adapting its operational plans to changing conditions, the Postal Service maintains steady communications with mailers during natural disasters or other events that require emergency responses and advises residential customers, business mailers, and international mailers with regard to postal facility disruptions that may impact delivery in an affected area via its USPS Service Alerts webpage at: https://about.usps.com/newsroom/service-alerts/.

In the event they are required, the activation of localized continuity of operations plans depends on the specific effects of an emergency in an impacted area. Due to the variance in possibilities and factors, it would be impossible to predict what the effect of such emergencies would be on a specific customers’ mailing prior to the event, but the planning enables us to continue or quickly reestablish mail operations in regions facing the impact of strong hurricanes, flooding, wildfires, etc., and they have been prepared to respond to pandemic-related circumstances as well.  As a result, we recommend that customers refer to USPS Service Alerts for service-disruption updates. Another key component of our communications portion of USPS contingency plans remains the Industry Alert.

For those business mailers who utilize the Business Service Network (BSN), we encourage them to continue to maintain the line of communication with their representative on changes to the postal system.  If a customer or mailing partner needs to shut down its operations due to the current situation, they should contact their BSN contact, Sales contact, or their local Business Mail Entry contact to discuss their plans.  These local contacts will notify the Districts, Area, and Headquarters of any needed assistance or broader impacts.

The Postal Service continues to use its existing processes for many of the more common impacts customers are concerned about.  Some questions that have been raised are:

  • How is USPS handling mail for closed businesses?
    Mail on the delivery route is returned to the Delivery unit and will be held for 10 days under current policies.  Customers can request a temporary hold for their mail up to 30 days.  Caller Box customers should contact their local office to discuss how they will be handling the pickup of this volume.  Any high volume customer will be contacted to discuss pickup options as well.
  • How is USPS delivering mail under shelter in place declarations?
    The Postal Service is classified as an essential government service operation, which allows us to continue operations.
  • How safe is the mail and mail transport equipment?
    Current Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidance continues to indicate there is no evidence the virus is spreading through the mail. According to WHO, the likelihood of an infected person contaminating commercial goods is low, and the risk of catching the virus from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low.  This guidance remains true for mail transport equipment.
  • Is the USPS experiencing capacity issues due to reduced airline routes?
    There are no domestic air capacity issues at this time.  The Postal Service continues to work with international air carriers and contract air carriers to keep mail moving.

Industry and commercial customers can email questions or concerns about COVID-19 and the mail to industryfeedback@usps.gov with COVID-19 in the subject line.  Mailers can also sign up for Industry Alerts at industryalert@usps.gov.

For more information, see the USPS Coronavirus Statement at about usps.com/newsroom.

USPS Statement on Coronavirus:

https://faq.usps.com/s/article/USPS-Statement-on-Coronavirus

USPS® Coronavirus Updates for Business Customers:

https://faq.usps.com/s/article/USPS-Coronavirus-Updates-for-Business-Customers

USPS® Coronavirus Updates for Residential Customers:

https://faq.usps.com/s/article/USPS-Coronavirus-Updates-for-Residential-Customers


March 23, 2020

COVID 19 CONTINUITY OF OPERATIONS UPDATE
Safety of the Mail
The United States Postal Service has a dedicated COVID-19 Command Response leadership team that is focusing on employee, operational, business, and customer continuity during this unprecedented epidemic. We continue to follow the strategies and measures recommended by the Centers for Disease Control and Prevention (CDC) and public health departments. The CDC has information available on its website at https://www.coronavirus.gov that provides the latest information about COVID-19.
To reduce health risks, we also are temporarily modifying customer signature capture procedures. While maintaining a safe, appropriate distance, employees will request the customer’s first initial and last name so that the employee can enter the information on the electronic screen or hard copy items such as return receipts, PS Forms 3811 and 3829. For increased safety, employees will politely ask the customer to step back a safe distance or close the screen door/door so that they may leave the item in the mail receptacle or appropriate location by the customer door.
Importantly, the CDC (https://www.cdc.gov/coronavirus/2019-ncov/faq.html), the World Health Organization (https://www.who.int/news-room/q-a-detail/q-a-coronaviruses), as well as the Surgeon General have indicated that there is currently no evidence that COVID-19 is being spread through the mail.
Specifically, according to the World Health Organization, “the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and been exposed to different conditions and temperature is also low.” And according to the CDC, “in general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently, there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.”
Industry and commercial customers can email questions or concerns about COVID-19 and the mail to industryfeedback@usps.gov with COVID-19 in the subject line. Mailers can also sign up for Industry Alerts at industryalert@usps.gov.
For more information, see the USPS Coronavirus Statement at about.usps.com/newsroom.
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Please visit us on the USPS Industry Outreach website.
Thank you for your support of the United States Postal Service.
Industry Engagement & Outreach/USPS Marketing
To subscribe or unsubscribe to Industry Alerts, please hit reply and send us your request.
Privacy Notice:
For information regarding our privacy policies, visit
www.usps.com/privacypolicy

March 23, 2020
COVID-19 CONTINUITY OF OPERATIONS UPDATE
USPS and Mail Supply Chain Essential Government Services
The following provides information regarding the functions being performed by the mailing and printing industry in support of the essential government services being provided by the United States Postal Service to the American people.
The Postal Service’s provision of postal services throughout the United States is not affected by State and local government actions that are restricting commercial and personal activities in response to the COVID-19 pandemic. The Postal Service is an entity of the Federal Government, and the provision of postal services to the American people is designated as an essential function under federal law during times of emergency. The postal system is used to deliver, among other things, important governmental information and benefits, mail that is essential to the functioning of our economy, elections materials, and packages containing vital necessities, including medicines and other goods, and is a part of the nation’s critical infrastructure.
Postal and shipping workers, including those in the private sector, are also considered essential critical infrastructure workers under recent guidance issued by the Department of Homeland Security.
White House and CDC guidance has also stated that such industries have a special responsibility to maintain normal work schedules.
The functioning of the postal system depends critically on the mailing and printing industry. Members of the mailing and printing industry work with the public and private sector to create, print and enter essential mail into the postal system. The industry also serves a vital role in ensuring that packages are able to be efficiently shipped from sender to recipient.
Therefore, the Postal Service considers that the continued operations of the mailing and printing industry in enabling the delivery of critical mail and packages is vital to the Postal Service’s continued performance of its essential functions.
Industry and commercial customers can email questions or concerns about COVID-19 and the mail to industryfeedback@usps.gov with COVID-19 in the subject line. Mailers can also sign up for Industry Alerts at industryalert@usps.gov. For more information, see the USPS Coronavirus Statement at about.usps.com/newsroom.
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Please visit us on the USPS
Industry Outreach website.
Thank you for your support of the United States Postal Service.
Industry Engagement & Outreach/USPS Marketing
To subscribe or unsubscribe to Industry Alerts, please hit reply and send us your request.
Privacy Notice:
For information regarding our privacy policies, visit
www.usps.com/privacypolicy